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About Lulupi
What makes Lulupi products special?
Our products are made from premium 100% cotton fabrics designed for comfort, softness, and durability.
Q2: What products does DENORA offer?
Yes, we carefully choose breathable cotton fabrics that are gentle on children’s delicate skin.
Do your products shrink after washing?
Our fabrics are selected to help maintain their shape and quality after regular washing.
Orders & Payment
How can I place an order?
Simply choose your items, add them to the cart, and complete checkout in a few easy steps.
What payment methods are available?
Available payment methods will appear during checkout based on your location.
Can I place an order without creating an account?
Yes, guest checkout is available for a faster shopping experience.
How can I contact customer support?
You can reach our support team anytime through /pages/contact
Returns & Exchanges
Can I return a damaged item?
Yes, damaged or defective items can be returned within 7 days.
What cases are eligible for returns?
Returns are accepted for damaged fabrics, printing issues, stitching defects, or permanent stains.
How long does it take to receive my refund?
Refunds are processed within 48 hours after receiving and checking the returned item.
Can I exchange a product for another size or item?
Yes, exchanges are available, and any price difference will be applied. Learn more: /policies/refund-policy
Who pays the shipping fees for returns?
Return shipping fees are covered by the customer unless the item has a manufacturing defect.
Shipping & Delivery
How long does shipping take?
Orders are usually shipped within 2 to 3 business days.
Can I inspect my order before receiving it?
Yes, you may inspect your order upon delivery before accepting it.
Are shipping fees included?
Yes, shipping fees are included in the invoice total.
